"plan to fully refund every ticket"

Why? They got to the destination without physical harm. (talk)08:34, 6 March 2018

As a practical matter: It was a harrowing experience that passengers do not want and do not ordinarily expect to have to go through in order to get from point A to point B, and if the airline wants to mitigate the negative impact on their business, they need to apologize in some way that makes prospective passengers believe the airline is committed to not having that sort of thing happen.

Pi zero (talk)16:09, 6 March 2018